Información de contacto
CONTACT INFORMATION
Last Updated: January 1, 2026
Thank you for visiting SONARA™, available at:
https://sonoraofficial.myshopify.com
SONARA™ is an online store operated by Darren Otalora LLC, a limited liability company registered in the State of Wyoming, United States.
We are committed to maintaining clear and accessible communication with our customers before, during, and after every purchase.
1. STORE INFORMATION
Store Name:
SONARA™
Website:
https://sonoraofficial.myshopify.com
Legal Operator:
Darren Otalora LLC
State of Registration:
Wyoming, United States
Business Address:
Darren Otalora LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
This is our official business and correspondence address.
Important: Products should not be returned to this address unless our Customer Support team specifically instructs you to do so.
Returns may be processed through different local or regional warehouses depending on the customer's country and the product purchased.
2. CUSTOMER SUPPORT
For questions regarding:
- orders;
- product information;
- delivery;
- tracking;
- cancellations;
- returns;
- refunds;
- exchanges;
- damaged or defective products;
- payment issues; or
- any other customer service matter,
please contact:
Email:
Contact Form:
https://sonoraofficial.myshopify.com/pages/contact
3. TELEPHONE SUPPORT
Depending on your location, you may contact us through the following numbers:
United States
Phone:
+1 (415) 678-1138
Colombia
Phone:
+57 313 870 6226
Additional local or regional contact numbers may be displayed on the applicable Store website where available.
Customers are not required to contact an international telephone number where another reasonable customer support channel is available.
4. CUSTOMER SERVICE HOURS
Our standard customer service hours are:
Monday through Friday
8:00 AM – 5:00 PM
Excluding applicable public holidays.
Response times may vary depending on:
- customer location;
- time zone;
- volume of requests;
- public holidays; and
- the complexity of the request.
We aim to respond to customer inquiries as promptly as reasonably possible.
5. ORDER SUPPORT
When contacting us regarding an order, please provide whenever possible:
- your full name;
- order number;
- email address used during checkout;
- telephone number used during checkout; and
- a brief description of the issue.
For certain requests, we may request additional information reasonably necessary to locate the order, verify the customer, investigate the issue, or prevent fraud.
Please never send passwords, full payment-card numbers, CVV security codes, or other unnecessary financial credentials to Customer Support.
6. RETURNS AND REFUNDS
Return requests must first be submitted through:
Email:
or
Contact Form:
https://sonoraofficial.myshopify.com/pages/contact
Customers should not send a product back without first receiving return instructions.
Because we work with different fulfillment centers, logistics providers, suppliers, and warehouses around the world, the correct return address depends on:
- the customer's country;
- the product;
- the warehouse from which it was fulfilled; and
- the reason for return.
Our Customer Support team will provide the applicable return instructions and return destination after reviewing the request.
Important
30 N Gould St Ste N, Sheridan, Wyoming 82801 is not automatically a product-return address.
Do not send products to that address unless we have expressly instructed you to do so.
For complete information, please review our:
Returns & Refunds Policy:
https://sonoraofficial.myshopify.com/policies/refund-policy
7. ORDER CANCELLATIONS
Customers wishing to cancel an order should contact us as quickly as possible through:
Our standard operational cancellation window is described in our Returns & Refunds Policy.
Any mandatory cancellation, withdrawal, or cooling-off rights provided under applicable consumer law remain unaffected.
8. COMPLAINTS
We take customer complaints seriously.
To submit a formal complaint regarding a purchase, product, service, delivery, refund, or other matter, contact:
Customer Complaints:
Please include:
- full name;
- order number, where applicable;
- description of the complaint;
- relevant dates;
- supporting photographs or documents where relevant; and
- the resolution you are requesting.
We may contact you for additional information reasonably necessary to investigate the matter.
Nothing in this complaints procedure limits any right a consumer may have to contact a competent consumer-protection authority, payment provider, court, alternative dispute-resolution body, or other authority where applicable.
9. PRIVACY REQUESTS
Questions or requests concerning personal information, including where applicable:
- access;
- correction;
- deletion;
- restriction;
- objection;
- portability;
- withdrawal of consent; or
- other privacy rights,
may be submitted to:
Privacy Contact:
Please include “Privacy Request” in the subject line where possible.
We may need to verify your identity before completing certain privacy requests.
For further information, please review our:
Privacy Policy:
https://sonoraofficial.myshopify.com/policies/privacy-policy
10. LEGAL NOTICES
Formal legal correspondence intended for Darren Otalora LLC may be sent to:
Darren Otalora LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
Legal Email:
The business address listed above is intended for corporate correspondence and legal notices. It should not be used for product returns without prior authorization.
11. BUSINESS IDENTITY
For transparency, the seller and operator of this Store is:
Darren Otalora LLC
The Store may publicly operate under the commercial brand:
SONARA™
Use of a commercial brand or Store name does not change the legal identity of the entity operating the Store.
Unless expressly stated otherwise on another website, this Contact Information page applies only to:
https://sonoraofficial.myshopify.com
and does not automatically apply to other brands, stores, or websites operated by Darren Otalora LLC.
12. THIRD-PARTY FULFILLMENT AND LOGISTICS
We may work with third-party:
- warehouses;
- manufacturers;
- fulfillment providers;
- shipping carriers;
- logistics partners;
- payment providers; and
- technology providers
in order to process and deliver customer orders.
These service providers may include local and international fulfillment partners.
Unless expressly disclosed otherwise during a transaction, these providers do not replace SONARA™ / Darren Otalora LLC as the customer's point of contact for matters concerning an order placed through:
https://sonoraofficial.myshopify.com
Customers should therefore contact us directly before attempting to contact or return merchandise to a fulfillment provider.
13. PAYMENT-RELATED COMMUNICATION
For security purposes, our Customer Support representatives will never ask customers to provide:
- complete credit or debit card numbers by email;
- CVV or CVC security codes;
- online banking passwords;
- one-time authentication passwords;
- cryptocurrency wallet recovery phrases; or
- unrelated account credentials.
If additional payment verification is required, customers may be asked to complete it through an authorized and secure payment provider.
14. FRAUDULENT COMMUNICATIONS
Customers should be cautious of individuals impersonating SONARA™ or Darren Otalora LLC.
Official communications should originate from contact channels published on:
https://sonoraofficial.myshopify.com
If you receive a suspicious message requesting payment, credentials, banking information, or personal data, please contact us through the official contact information on our website before taking any action.
15. SOCIAL MEDIA
We may maintain official profiles on social media platforms.
Official Social Media Accounts:
Instagram: ____________________
Facebook: ____________________
TikTok: ____________________
Other: ____________________
16. LANGUAGE
Customer Support may be available in different languages depending on the customer's country.
Our website may also use automatic or localized translations.
If a translated version of this Contact Information page is provided, it is intended to make the information easier for customers to understand.
Where permitted by applicable law, the controlling contractual language will be specified in our Terms of Service.
Mandatory local consumer rights remain unaffected.
17. REGIONAL CONTACT INFORMATION
Where required by applicable local law, additional contact, representative, regulatory, importer, responsible-person, tax, or business-registration information may be displayed in a regional notice or elsewhere on the Store.
Such information supplements this page rather than replacing the contact details of Darren Otalora LLC.
18. CHANGES TO OUR CONTACT INFORMATION
We may update our:
- email addresses;
- telephone numbers;
- customer service channels;
- operating hours;
- registered information; or
- other contact details
from time to time.
The most current contact information will be displayed on this page.
19. CONTACT SUMMARY
Store
SONARA™
https://sonoraofficial.myshopify.com
Operated By
Darren Otalora LLC
Business Address
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
Customer Support
Email: trysonara@gmail.com
United States: +1 (415) 678-1138
Colombia: +57 313 870 6226
Hours
Monday – Friday
8:00 AM – 5:00 PM
Returns
Contact Customer Support before returning any product.
Do not automatically send returns to the Wyoming business address.
© 2026 SONARA™. Operated by Darren Otalora LLC. All rights reserved.
