Privacy policy
PRIVACY POLICY
Last Updated: January 1, 2026
This Privacy Policy explains how SONARA™ (“we”, “us”, “our”, or the “Store”) collects, uses, stores, protects, and shares personal information when you visit or make a purchase through:
https://sonoraofficial.myshopify.com
SONARA™ is operated by:
Darren Otalora LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
This Privacy Policy applies only to:
SONARA™
and:
https://sonoraofficial.myshopify.com
It does not automatically apply to other websites, brands, or stores operated by Darren Otalora LLC.
By using our website, placing an order, creating an account, contacting customer support, or interacting with our services, you acknowledge the practices described in this Privacy Policy.
1. WHO WE ARE
The entity responsible for operating this Store is:
Darren Otalora LLC
Registered in:
State of Wyoming, United States
Business Address:
Darren Otalora LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
For privacy-related questions, contact:
Privacy Email:
Support Email:
2. INFORMATION WE COLLECT
Depending on how you interact with our Store, we may collect different categories of personal information.
Information you provide directly
When you:
- place an order;
- create an account;
- contact customer support;
- request a refund;
- submit a return request;
- subscribe to marketing communications;
- complete a form;
- participate in promotions or surveys;
we may collect:
Identity Information
Including:
- full name;
- billing name;
- shipping name;
- account information.
Contact Information
Including:
- email address;
- telephone number;
- shipping address;
- billing address;
- delivery instructions.
Order Information
Including:
- products purchased;
- order history;
- transaction details;
- return requests;
- refund information;
- communication history.
Payment Information
Payments are processed through trusted third-party payment providers.
We do not directly store complete:
- credit card numbers;
- CVV/security codes;
- banking passwords.
Payment providers may process:
- payment details;
- transaction identifiers;
- payment authorization information;
- fraud-prevention information.
3. CASH ON DELIVERY INFORMATION
Where Cash on Delivery (“COD”) is available, we may collect additional information necessary to complete delivery, including:
- customer name;
- telephone number;
- shipping address;
- delivery confirmation information;
- order confirmation records;
- communication history related to delivery.
COD information may be used to:
- confirm orders;
- reduce fraudulent orders;
- coordinate delivery;
- prevent repeated failed deliveries;
- improve logistics performance.
4. AUTOMATICALLY COLLECTED INFORMATION
When you visit our website, certain information may be collected automatically.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- language preference;
- approximate location derived from IP;
- pages visited;
- products viewed;
- time spent on pages;
- referral source;
- interaction with website features;
- cookies and similar technologies.
This information helps us:
- operate our website;
- improve user experience;
- analyze performance;
- prevent fraud;
- measure advertising effectiveness.
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, tags, scripts, and similar technologies to improve our services.
These technologies may be provided by us or trusted third parties.
Cookies may be used for:
Essential purposes
Including:
- shopping cart functionality;
- checkout;
- account authentication;
- website security;
- fraud prevention.
Analytics purposes
Including:
- understanding website traffic;
- measuring performance;
- improving user experience.
Examples may include:
- Shopify analytics;
- Google Analytics;
- similar analytics tools.
Advertising purposes
Including:
- measuring advertisements;
- creating audiences;
- improving campaign performance;
- showing relevant advertisements.
Examples may include:
- Meta Pixel;
- TikTok Pixel;
- Google Ads tracking;
- other advertising platforms.
Depending on your location, you may have the right to manage cookie preferences or opt out of certain tracking activities.
6. HOW WE USE PERSONAL INFORMATION
We may use personal information for:
Order Processing
Including:
- processing payments;
- confirming purchases;
- preparing shipments;
- delivering products;
- managing returns and refunds.
Customer Support
Including:
- responding to questions;
- resolving complaints;
- assisting with orders;
- investigating issues.
Business Operations
Including:
- improving products and services;
- analyzing sales;
- managing inventory;
- improving website functionality.
Security and Fraud Prevention
Including:
- detecting suspicious activity;
- preventing fraudulent orders;
- protecting customers and our business;
- responding to payment disputes.
Marketing
Where legally permitted, we may use information to:
- send promotional emails;
- provide product recommendations;
- measure advertising effectiveness;
- create marketing audiences.
You may unsubscribe from marketing communications at any time.
7. LEGAL BASES FOR PROCESSING (EU / UK CUSTOMERS)
For customers located in the European Economic Area, European Union, or United Kingdom, we process personal information based on applicable legal grounds, including:
Contract Performance
When processing is necessary to:
- complete purchases;
- deliver products;
- process payments;
- provide customer support.
Legitimate Interests
Including:
- fraud prevention;
- website security;
- improving services;
- managing business operations.
Consent
Where required, including certain:
- marketing communications;
- cookies;
- advertising technologies.
Legal Obligations
Where processing is required by:
- tax laws;
- accounting requirements;
- consumer protection laws;
- legal requests.
8. HOW WE SHARE PERSONAL INFORMATION
We do not sell personal information.
However, we may share information with trusted third parties necessary to operate our business.
These may include:
Ecommerce Platform
Shopify
Used for:
- website hosting;
- checkout;
- order management;
- customer accounts.
Payment Providers
Including:
- credit card processors;
- digital wallets;
- banks;
- payment gateways.
Used for:
- payment processing;
- fraud detection;
- transaction security.
Fulfillment and Logistics Partners
Including:
- warehouses;
- suppliers;
- fulfillment companies;
- shipping carriers;
- logistics providers.
Used for:
- preparing orders;
- shipping products;
- tracking deliveries;
- handling returns.
Advertising and Analytics Providers
Including:
- Meta;
- TikTok;
- Google;
- analytics providers;
- marketing technology providers.
Used for:
- advertising measurement;
- campaign optimization;
- audience creation;
- website analytics.
Professional Service Providers
Including:
- accountants;
- legal advisors;
- technology providers;
- fraud prevention providers;
- customer support tools.
9. INTERNATIONAL DATA TRANSFERS
Because Darren Otalora LLC operates internationally, personal information may be processed in countries different from the country where the customer lives.
Information may be transferred between:
- United States;
- European countries;
- Latin America;
- Canada;
- Asia;
- other countries where our service providers operate.
Where required by applicable law, we use appropriate safeguards for international transfers.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for:
- providing services;
- maintaining transaction records;
- complying with legal obligations;
- resolving disputes;
- preventing fraud;
- enforcing agreements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.
11. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
These measures may include:
- secure ecommerce platforms;
- encrypted connections;
- restricted access;
- fraud prevention systems;
- authentication controls;
- security monitoring.
However, no method of internet transmission or electronic storage is completely guaranteed to be 100% secure.
12. YOUR PRIVACY RIGHTS
Depending on your location, you may have privacy rights including:
- access to personal information;
- correction of inaccurate information;
- deletion requests;
- restriction of processing;
- objection to certain processing;
- withdrawal of consent;
- data portability;
- opting out of marketing communications.
To exercise your rights, contact:
Privacy Email:
We may request information necessary to verify your identity before completing certain requests.
13. EUROPEAN UNION AND UK PRIVACY RIGHTS
Customers located in the European Union, European Economic Area, or United Kingdom may have additional rights under GDPR or UK GDPR.
These may include:
- right of access;
- right to rectification;
- right to erasure;
- right to restriction;
- right to object;
- right to portability;
- right to withdraw consent;
- right to lodge a complaint with a supervisory authority.
For EU customers, you may contact your local data protection authority if you believe your rights have been violated.
14. CALIFORNIA PRIVACY RIGHTS
California residents may have rights under applicable California privacy laws, including CCPA and CPRA.
Depending on applicability, California residents may have rights including:
- knowing what personal information is collected;
- requesting deletion;
- correcting inaccurate information;
- opting out of certain disclosures;
- limiting certain uses of sensitive personal information where applicable;
- non-discrimination for exercising privacy rights.
To submit a California privacy request:
Email:
Subject:
“California Privacy Request”
15. MARKETING COMMUNICATIONS
You may receive marketing communications if:
- you subscribe;
- you place an order;
- you provide consent where required;
- applicable law permits such communications.
You may unsubscribe by:
- clicking the unsubscribe link in emails;
- contacting customer support;
- updating your preferences where available.
Unsubscribing from marketing does not stop transactional communications such as:
- order confirmations;
- shipping updates;
- refund notifications;
- important service messages.
16. CHILDREN'S PRIVACY
Our Store is not intended for children below the minimum age required by applicable law without appropriate parental involvement.
We do not knowingly collect personal information from children where prohibited by law.
17. THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage customers to review the privacy policies of third-party services before providing personal information.
18. FRAUD PREVENTION AND SECURITY MONITORING
We may use automated systems and third-party services to identify:
- fraudulent transactions;
- suspicious activity;
- payment abuse;
- unauthorized account activity;
- repeated fraudulent claims.
This may involve analyzing:
- order information;
- device information;
- payment signals;
- transaction history;
- delivery information.
Such processing is performed to protect customers, payment security, and our legitimate business interests.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Changes may be made due to:
- operational changes;
- new technologies;
- changes in legal requirements;
- new service providers;
- expansion into new markets.
The updated version will be posted on this page with a revised “Last Updated” date.
20. CONTACT US
For privacy questions or requests:
Darren Otalora LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
Privacy Email:
Support Email:
Website:
https://sonoraofficial.myshopify.com
© 2026 SONARA™. Operated by Darren Otalora LLC. All rights reserved.
